Customer Success Story: Malouf

Malouf, a leading provider of premium bedding products, has been shaping sleep experiences across the country. With a mission rooted in quality and customer satisfaction, it’s essential that their products reach customers on time and without hassle—especially during peak seasons. For Brandie Mercado, Outbound Logistics Manager at Malouf, ensuring smooth operations isn't just part of the job—it’s the heart of it. That’s where Bailey’s Logistics comes in.

Before Partnering with Bailey’s Logistics

Brandie has been with Malouf for nearly a decade, managing outbound logistics for the past three years. During that time, while she’s seen her fair share of leadership changes, one thing has remained consistent: Bailey’s Logistics has been her go-to logistics partner. In fact, Bailey’s and Malouf have been collaborating for nearly 10 years. 

Unlike companies that seek out a new provider to solve a pressing problem, Malouf never had to endure a logistics crisis to appreciate Bailey’s. “I’ve worked with other providers over the years,” Brandie explains, “but none of them hold a candle to what Bailey’s can do.”

This wasn’t about filling a service gap. It was about elevating the standard.

Why Malouf Chose Bailey’s Logistics

What differentiates Bailey’s from the six other logistics providers Malouf uses? According to Brandie, it all comes down to the relationship.

Bailey’s offers comprehensive logistics services—from LTL and FTL to complete 3PL solutions. But the true value lies beyond the services themselves. “All I have to do is reach out to Taylor Seely [at Bailey’s], tell him what we need, and I know it’s going to get done,” Brandie says. “There’s no stress, no uncertainty. It’s just handled.”

That level of trust proved essential during a critical period: right around Christmas, one of the busiest times of the year, Malouf had an emergency shipment that needed immediate coordination. Taylor responded instantly, mobilizing Bailey’s team to move the product fast and efficiently. “I didn’t even have to worry,” Brandie recalls. “That kind of response during a stressful season? You can’t put a price on that.”

The Bailey’s Difference: Relationships Over Transactions

For logistics professionals like Brandie, the job doesn’t just involve moving freight—it involves accountability, reputation, and keeping promises. That’s why Bailey’s shines.

“The customer service is on another level,” Brandie affirms. “Everyone I’ve dealt with at Bailey’s—Taylor, Logan, the whole team—is so kind, so professional. I’ve literally had zero bad experiences.”

In the world of outbound logistics, reputation matters. And when your logistics provider makes you look like a rockstar—while delivering on every promise—you know you’ve found the right partner.

The Results: Trust, Speed, and Peace of Mind

Since partnering with Bailey’s Logistics, Malouf has continued to operate with confidence, knowing that their freight is in capable hands. Key benefits include:

• Full-Spectrum Logistics Support: From 3PL to LTL to emergency freight, Bailey’s handles it all.

• Effortless Execution: One call or message and Brandie knows the job is already in motion.

• Relationship-Driven Service: Deep trust, fast response times, and empathetic communication define every interaction.

• Stress-Free Peak Seasons: Even during holidays or high-volume moments, Bailey’s delivers peace of mind.

“Bailey’s has built a relationship with us that feels personal. They care about us and it shows every time we work together.”
— Brandie Mercado, Malouf 

Are you looking for a logistics partner who makes your job easier, not harder?
At Bailey’s Logistics, we simplify the complex so you can focus on what you do best. Schedule a consultation with our team and experience logistics without chaos.